Giving the clients immediate answers to their inquiries is a good sign of excellent customer service. A Frequently Asked Questions (FAQs) section is a great way to respond to our customers most common concerns.
These are Frequently Asked Questions and Concerns regarding water service connections, billings, metering and payment.
Water Service Connection Related Concerns
The owner of the property where the service connection will be installed, or his/her authorized representative may file the application at the MNWD business office, 40 J. Miranda Avenue, Naga City, approximately 160 meters away from Naga City Hall.
The MNWD will disconnect water service connection for the following reasons:
Yes. You may request to temporarily disconnect your water service connection, through letter-request or filled-out Disconnection Form and after full payment of any outstanding accounts.
Please submit the following required documents:
To report leaks, please call or text 24/7 hotline numbers:
Trunk line: 473-7813/472-1685; Direct line: 473-2040, 473-7813
Cell phone numbers: 0919-6486365/ 0927-4631859
Our customer service representatives will be glad to be of service to you.
If you suspected that your water meter was stolen, please report to MNWD for verification.
The replacement of the stolen meter shall be charged to the account of the registered customer depending on the acquisition cost of the water meter.
Pursuant to the Expanded Senior Citizens’ Act of 2010, Senior Citizen customers consuming 30 cubic meters or less are entitled to a 5% discount in the basic charge. Please visit the MNWD office with the following requirements:
Note: Senior Citizen discount can only be availed of if payment is made on or before the billing due date.
Water Bill Payments
Yes. Provided you give the correct Customer Account Number or the Registered Customer’s Name to our customer service representative before presenting to the MNWD office cashier.
Yes. Provided you give the correct Customer Account Number or the Registered Customer’s Name to the Payment Collection Representative during our scheduled mobile collection.
Otherwise, an erroneous information will result in a misposting of your payment
No, if you pay in our collecting banks and SM payment center.
Yes. MNWD Office collection will accept your payment even after due dates, provided that the water service has not been disconnected.
Yes. Our authorized collecting banks and SM Naga City payment centers will accept your payment 2 days after the stated due dates in the Billing Notice, provided that the water service has not been disconnected.
*YES. MNWD accepts payment through checks.
*No. Collecting banks and payment centers do not accept check payment.
Overpaid amount shall be credited to your succeeding month’s bill.
There may be a leak in your in-house plumbing installation.
To check for leaks, turn-off all the faucets or water outlets and if the tiny wheel still keeps on spinning there may be underground leaks within your plumbing system. Contact professional plumber to check/investigate your in-house connection-for possible repair.
No. However, if after calibration the water meter is found defective the office will immediately replace it.
Your water meter may be defective. Please report immediately to MNWD 24/7 hotline numbers- 473-2040, 473-7813/472-1685, 0919-6486365/0927-4631859.
Among the reasons for abrupt increases in water billings are:
Assuming that monthly water consumption is zero, the minimum (0-10 cu.m.), billed amount for the different customer classifications are as follows:
|A. Residential/ Institutional||P 125.00|
|B. Commercial/ Industrial||P 250.00|
|C. Commercial A||P 218.75|
|D. Commercial B||P 187.50|
|E. Commercial C||P 156.25|
|F. Bulk/ Wholesale||P 375.00|
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